Sales: 855-892-6454 Parts: 855-893-6663 Service: 855-893-4299
166 King Street East, Bowmanville, ON, L1C 3Z2
Call Us Get Directions

ACCIDENTS HAPPEN, LET US HELP MAKE YOUR VEHICLE RIGHT AGAIN

Our Collision Repair Process

 

Every shop handles the repair process a little differently. Here, our repair process is setup to maximize quality and consistency, while minimizing the time our customers are without their vehicles. To help you, our customer, and understand what goes on behind the scenes, we have laid out our repair process.

 

Step #1: Estimate

The estimate is the first step in the collision repair process. This is the great opportunity to ask questions about the common repair procedures, facility and expectations. We write estimates any time 8 AM to 5 P.M Monday to Friday. We suggest you schedule an estimate appointment, so that we're prepared for your arrival.

 

After your estimate, we can send any necessary paperwork and photographs to your insurance company. They may request to look at the vehicle as well, we will work with the insurance company to repair your vehicle and return it to you in the condition it was before the accident.

 

After we have the estimate, we will schedule a time to drop off the vehicle. The time it takes to get parts in will vary for every vehicle. To ensure the quickest collision repair, we will pre-order the parts so they are here when you arrive. While your vehicle is in the shop, you may need alternate means of transportation. We can help you to set up a rental vehicle. Please note that if you already have an estimate from your insurance company, we do not need to do a second estimate, we can work with the one they've already done.

 

Step#2: Disassembly

Once you've dropped off your vehicle, we'll begin the process of disassembling the damaged area. Once it is apart, we will update the estimate and supplement to your insurance company or responsible party for anything additional we find. After the vehicle is disassembled we will get authorization to proceed with collision repair, and then we will order any additional parts as needed. Your car will remain in the state of disassembly until the necessary parts arrive and any structural components have been repaired.

 

Step#3: Repair

Once we receive authorization, the body technician will begin the collision repair. The body technician will ensure that the structural components meet the original equipment manufacturers specifications.

The body technician will replace any/all needed body parts to be painted.

 

Step#4: Paint

After the affected parts are repaired or replaced, the painters begin their work. Here they will ensure the new parts match the colour of the existing parts on the vehicle.

If the painters see the need, they will suggest blending into the adjacent panels to further ensure the perfect match.

 

Step#5: Reassembly

After the paint shop has put the final touches on your vehicle, it will move back to the body technician's bay for the reassembly process.

Here all of the parts, glass, and moldings will be reinstalled. The body technician will assess the vehicle in its entirity to make sure it has returned to the pre accident condition. Once the collision repair passes our inspection, the technician and advisor review the paint and body work together to address the complete repair of the vehicle.

 

Step #6: Detailing

Every vehicle will be cleaned inside and out. With full outside wash, inside vacuum and wipe down.

 

 

WHEN WILL THE POLICE ATTEND A COLLISION?

The police will attend collisions involving: injury or death, criminal activity, federal, provincial or municipal vehicles, vehicles transporting dangerous goods, damage to private, municipal or highway property. During business hours, towed vehicle may be towed to Cowan Buick GMC. vehicles must go directly to the Collision Reporting Centre from the scene of the collision. After reporting the collision your vehicle may be towed to Cowan Buick GMC.

 

IF YOU ARE INVOLVED IN A MOTOR VEHICLE ACCIDENT:

  • Remain calm.
  • Call 911 if there are any injuries.
  • Reporting Centre. If it is safe to do so, remove vehicles from roadways, exchange information and report within 24 hours to the Collision
  • Unless injuries compel you to do otherwise, do not leave the scene of an accident until you have exchanged all required information with the other involved parties.
  • Obtain - driver's license number, name, address, telephone numbers, insurance information and number of incident. passengers, as well as the year, make, model, colour, and license plate number of any other vehicles involved in the
  • Collect the vehicle owner information if different from driver's information.
  • Gather names, addresses and telephone numbers of any witnesses.
  • Do not sign anything for anyone other than the Police.

 

WHEN SHOULD I GO TO THE COLLISION REPORTING CENTRE IN ONTARIO?

If your are in a minor collision, your first step is to report to a Collision Reporting Centre in Ontario. This should always be closest reporting centre for further information. your first step when nobody is injured. This should be done within 24 hours of the collision. Please check the website of the closest reporting centre for further information.

 

WHAT DO YOU NEED TO BRING TO THE COLLISION REPORTING CENTRE.

  • Drivers license
  • Ownership
  • Insurance Information
  • Information collected at the time of the collision, we recommend taking pictures at the scene, if safe to do so.

 

TOW TRUCK DRIVERS

Do not be intimidated by tow truck drivers who just happen to be on the scene. Remember Roadside Assistance (1-800-268-6800) can provide the service for you. If you decide to use another tow truck company, TAKE CHARGE and have your vehicle taken to the Collision Reporting Centre and then to Cowan Buick GMC.

 

WHAT YOU NEED TO KNOW WHEN IT IS TIME TO REPAIR YOUR VEHICLE

As long as your insurance company approves the estimate, you may have your vehicle repaired at the repair shop of your choice.

 

You only need one estimate of the damage on your vehicle. Here at Cowan Buick GMC we will assist you in notifying your company.

 

We specialize in collision work on all makes and models with an emphasis on General Motors vehicles. We meet and exceed all Ontario environmental, fire and safety standards.

 

Our Collision Centre is current with the latest repair procedures. We pride ourselves on having the highest standards, latest equipment and best training in the industry.

 

We offer shuttle service or we can arrange for a rental vehicle where required.

 

After the repair work has been completed, before you drive away, we will review the repairs with you and ensure that you are completely satisfied with the work. It's the little things that count.

    Collision Centre